OFW Calendar

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Maureen’s Google Doc for Drafting Strategic Messages

Attachment 1

betrayal trauma

Email

Jenn Smith

July 1, 2021, 2:16 PM

To: Maureen

Appointment Canceled

Trent Johnson’s appointment with Jenn Smith on August 23, 2021 at 4:00PM has been canceled.

Journal Entry

MJ

Maureen Johnson

July 1, 2021, 3:07 PM

Created: July 1, 3:07 PM

I received a notification that Trent’s OT had been canceled. I immediately called the occupational therapist, Jenn Smith. Ms. Smith reported that Chuck had canceled the appointment because “Maureen didn’t communicate any of the details to me.” He told her that he was happy to bring Trent, but only if Maureen communicated about it with him first.

I told Ms. Smith, “That’s funny. If I didn’t communicate the information, how did he know to call you and cancel? Oh, boy. He seems to be struggling right now with his mental health? I’ll send you an email with some details so you’re in the loop. Would you mind sending an email real quick outlining what he said in your phone call just in case his mental health continues to decline?”

Then I asked Ms. Smith to reschedule the appointment for that same week.